Payment & Shipping
Information on payment methods, shipping costs and delivery times
Payment methods
We offer you various secure and convenient payment methods so you can pay according to your preferences. The available payment methods are displayed during the checkout process. Payment is generally due immediately upon conclusion of the contract, unless otherwise agreed.
Credit and debit cards
We accept Visa, Mastercard and American Express. Payment processing is handled by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. Your card data is transmitted via TLS encryption and is not stored by us. The amount is charged immediately upon conclusion of the contract.
Bank transfer (advance payment)
If you choose advance payment, the invoice amount is due immediately after conclusion of the contract. Production of your customised products begins only after the full amount has been received in our account.
Account holder: Upgradeyourvan GmbH
Reference: Please use your order number as the payment reference
The exact bank details are sent to you in the order confirmation email.
PayPal, Apple Pay & Google Pay
Payment is made via your respective account at the time of order. The amount is debited immediately. For PayPal, the terms of use of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg apply.
Klarna, Giropay and SOFORT
Klarna, Giropay and SOFORT are operated by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, or its subsidiaries. By selecting these payment methods, you also accept the terms of use of the respective provider, which will be displayed during the payment process.
Shipping information
We want to ensure that your order arrives safely and on time. Below you will find all important information regarding our shipping process.
Our products are manufactured individually according to your specifications. The delivery time therefore consists of the manufacturing time plus the actual shipping time. The exact delivery time depends on the product category and is shown to you on each product page and during checkout.
Shipping costs
Shipping costs depend on your delivery address, the size and weight of your order, and the shipping method. The exact shipping costs are clearly displayed in the shopping cart and during the checkout process before you complete your order. No hidden costs.
Delivery times
The estimated delivery time is shown to you in the respective product description and during the checkout process. As our products are made-to-order, delivery times typically range between 4 and 6 weeks, depending on the product category and configuration. Some products may have shorter or longer manufacturing times — the exact lead time is always displayed on the respective product page.
The aforementioned delivery times are non-binding average values and may vary in individual cases, e.g. due to material availability, complexity of the configuration or transport delays. Binding delivery dates require an express agreement in text form.
Shipping methods and tracking
Smaller items are shipped via parcel service (e.g. DHL, DPD or UPS). Larger products are delivered by freight forwarder. As soon as your order is dispatched, you will receive a shipping confirmation by email.
- Parcel shipping: Includes a tracking number with which you can track the status of your delivery in real time.
- Freight delivery: The freight forwarder will contact you directly to arrange a delivery date. Tracking is generally not available for this type of shipment.
Delivery area
We deliver within Germany and to most countries of the European Union. Deliveries to Switzerland are processed via MeinEinkauf AG, St. Gallen, which handles customs clearance, invoicing and final delivery. For other countries, please contact us before placing an order.
Transfer of risk
For consumers, the risk of accidental loss or deterioration of the goods passes only upon handover to the customer or an authorised recipient. For entrepreneurs, the risk passes upon handover to the carrier in accordance with statutory provisions. Detailed regulations can be found in our Terms and Conditions.
Please check the goods upon receipt for visible transport damage and report any damage immediately to the deliverer. Document any damage with photos and inform us promptly. This helps us settle the claim quickly with the transport company. Your statutory warranty rights remain unaffected by this.
Failed delivery
If delivery fails for reasons attributable to you (e.g. incorrect delivery address, repeated absence without notification of redelivery), we may charge you the resulting reasonable additional costs.
Customer service
Your satisfaction is important to us. If you have questions about our payment or shipping terms or need help with your order, please do not hesitate to contact us. We are happy to help.
Centraliapark 42
59329 Wadersloh, Germany
The personal data you provide in the course of order processing or customer enquiries will be processed exclusively for the fulfilment of the contract and the handling of your enquiry. Further information can be found in our Privacy Policy.
Further information
Detailed regulations on contract conclusion, prices, payment, delivery, retention of title and warranty can be found in our Terms and Conditions. Information on the right of withdrawal — particularly with regard to custom-made products — can be found in our Right of Withdrawal.