Privacy Policy
How we collect, use and protect your personal data
Last updated: 10 March 2025Overview
This Privacy Policy describes how UpgradeYourVan (the "Website", "we", "us" or "our") collects, uses and shares personal data when you visit upgradeyourvan.de (the "Website"), use our services, make a purchase or otherwise communicate with us in connection with the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, regardless of whether you are a customer, website visitor, or another person whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal data
To provide the Services, we collect personal data as listed below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service and protect or defend the Services, our rights, and the rights of our users or others.
What personal data we collect
The type of personal data we receive about you depends on how you interact with our Website and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or can be associated with you.
Information you provide directly
- Contact details including your name, address, phone number and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information including your username, password, security questions and other information used for account security.
- Customer support information including the information you include in your communications with us.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information collected automatically
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, network connection information, your IP address and other information about your interaction with the Services.
Information from third parties
We may also receive information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Companies that support our Website and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and provide you with the products or services you have requested.
When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
How we use your personal data
- Providing products and services. We use your personal data to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionality related to your account.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising communications by email, SMS or post and showing you advertisements for products or services. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products in accordance with Art. 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you reside in the EEA, the legal basis is our legitimate interest in ensuring the security of our Website pursuant to Art. 6 (1) (f) GDPR.
- Communication and service improvement. We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest in being able to respond to you, provide you with effective services and maintain our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.
How we share personal data
In certain circumstances we may share your personal data with third parties for the purposes of contract performance, for legitimate purposes and for other reasons subject to this Privacy Policy. These circumstances may include:
- With vendors or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
- With business and marketing partners to provide services to you and to market to you. Our business and marketing partners use your data in accordance with their own privacy notices.
- When you instruct, request or otherwise consent to our sharing certain information with third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
Third-party websites and links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on these sites.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal data about children. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details set out below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal data of individuals under 16 years of age.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, the information you send to us may not be secure during transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute and only apply in certain circumstances.
Right of access
Request access to the personal data we hold about you, including details about how we use and share it.
Right to erasure
Request deletion of the personal data we hold about you.
Right to rectification
Request correction of inaccurate personal data we hold about you.
Right to portability
Receive a copy of your personal data and request its transfer to a third party in certain cases.
Right to object
Object to the "sale", "sharing" or processing of your data for targeted advertising purposes.
Restriction of processing
Request that we stop or limit the processing of your personal data.
Withdrawal of consent
Where we rely on your consent, you may withdraw it at any time.
Right to appeal
If we deny your request, you may appeal our decision by replying directly to our denial.
You can exercise these rights as described on our Website or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before providing a substantive response.
Complaints
If you have complaints about how we process your personal data, please contact us using the details below. If you are not satisfied with our response, you may, depending on where you live, have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of competent supervisory authorities here.
International users
Please note that we may transfer, store and process your personal data outside the country where you live. Your personal data is also processed by staff and external service providers and partners in those countries.
If we transfer your personal data outside Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts approved by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us or write to us at the addresses below.
For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal data.